Thursday 1 November 2012

case 3- RB044573078CN shipped 10 Oct 2012, until now can't be tracking suspect as fake Store:Shenzhen Ugood Electronics Co., Ltd

Aliexpress Response:
until now, no response, will be update this blog if aliexpress give response.

Transaction Details

  • Order
  • Payment
  • Shipment
  • Complete
Order Number:1015552072
Status:You have opened a dispute for this order. Please wait for the supplier to respond
Track Info:
Tracking Number: RB044573078CNShipping Time:10 Oct 2012Tracking
Reminder:
Modify Dispute Details Cancel Dispute File Claim
You have submitted the following information for the dispute. You can communicate with the supplier using Send Message.

Your Dispute Details

Date Requested:29 Oct 2012 22:40
Did you receive your order?No
Did you ship the order back?No
Payment Received: US $166.53
Reason:The tracking number was invalid
Refund Requested:US $166.53 (Cash US $156.53, Coupon US $10.00)
The refunded coupons will be reclaimed by AliExpress
Details:
After 3 weeks, the tracking can't be used. Without my permis
sion extend waiting days become 90 days. I can't wait longer
. Please cancel my order.
View dispute history
Messages
  • Jessica Xiang26 Oct 2012 01:06 (GMT -7)
    hello,friend
    so sorry ,it shows ,it is on the way ,and because there is the 18th congress meeting in China,the testing is very strict for export
    now,there are full of the packages in the warehouse now,maybe it needs some time
    pls wait for more time
    hope that you can understand
    thanks a lot
    best regards
    lily
  • Me24 Oct 2012 19:02 (GMT -7)
    Shenzhen Ugood Electronics,
    Please help me, there some odd facts on your delivery
    1. After 15 days delivery the tracking number can't be track using official tracking web
    http://intmail.183.com.cn/item/trace/itemTraceAction.do
    2. When track using http://17track.net the result was
    Oct 18, 2012 6:14:00 PM Status:Posting, Location:HUBEI
    Did you send my order on Oct 10 2012, why it said Oct 18 2012?
    3. Also the position never changed only said "Location:HUBEI"
    4. Also until now, I can't track with Indonesia Post Air Mail website.
    5. It's about 15 days until now I don't know where my order

    All the facts make me frustration, when my order come?
    If you can't explain it , I will contact aliexpress for investigate
    and ask for refund
  • Jessica Xiang22 Oct 2012 07:43 (GMT -7)
    hello,friend
    it is on the way
    check it out pls
    http://www.17track.net/
    hope that you can understand
    best regards
    lily
  • Me22 Oct 2012 02:16 (GMT -7)
    Order oct 2, 2012, until now oct 22, 2012. I still can't track the order. I think i should open dispute for this order!
  • Janth Chan17 Oct 2012 02:35 (GMT -7)
    Dear buyer,
    This is the valid tracking number,pls wait for a few days,then track it again
    and some tracking number also start with RB
    hope you can understand
    regards,
    helen
  • Me16 Oct 2012 22:59 (GMT -7)
    Are you sure RB044573078CN is valid?
    After 7 days you shipped my order i can't tracking it.
    I think registered air mail should be start with RA
  • Me16 Oct 2012 00:49 (GMT -7)
    Are you sure RB044573078CN is valid?
    After 7 days you shipped my order i can't tracking it.
    I think registered air mail should be start with RA
  • Janth Chan10 Oct 2012 00:28 (GMT -7)
    hello,friend
    We have sent the item out by China post,hope everything goes well,this is the tracking number:
    and the tracking net:http://17track.net/
    and you can check the information in 2 or 3 days
    when you receive the item,pls leave us a message
    if you have any question,pls contact us
    thank you so much
    have a nice day
    best regards,
    helen
  • Janth Chan09 Oct 2012 22:48 (GMT -7)
    hello,friend
    we will send the item today
    sorry for let you waiting for so long
    have a nice day
    best regards,
    helen
  • Me09 Oct 2012 22:27 (GMT -7)
    I order 04 Oct 2012 22:17, it almost 1 week and until now you didn't send my order. It really need this mobile phone for my work. But you very slow to delivery it, What is your problem?

    • Jessica Xiang09 Oct 2012 21:23 (GMT -7)
      we will send it to you soon later
      we have in stock
      donot worry much
      best regards
      lily
    • Me09 Oct 2012 18:12 (GMT -7)
      please send my order if you have stock,
      if don't please cancel my order.
    • Jessica Xiang08 Oct 2012 21:57 (GMT -7)
      hello,friend
      we will send it to you today later
      thanks a lot
      lily
    • Me08 Oct 2012 19:20 (GMT -7)
      can you send my order now?
    • Me08 Oct 2012 02:31 (GMT -7)
      can you send my order now?
    • Jessica Xiang06 Oct 2012 22:49 (GMT -7)
      Dear friend,
      Many thanks for your order,the item will be sent as soon as possible !pls add our store
      http://www.aliexpress.com/store/100919/ to store list ,you can know the newest information in our store every day.
      And if you order 10 orders in our store every month or amount of transactions can reach to 2000$ monthly ,then you can be our VIP customers.
      and you can enjoy the service below:
      1.Discount,you can get 2% off every time,except the specials
      2.Aftersales Service First:If you send the items back for changing ,we can send the new ones when we can track the tracking No.
      3.Technical support:You can get the UGOOD SkyDrive ,there is the newest rom,gps software,other softwares and games so on.
      4.No watermark pictures:You can get the pictures of all the items in the store without our logos and watermark
      5.Dropshipping :We can support dropshipping without informaion on the packages
      6.Act as a purchasing agent:we can help you buy the other electronics in china
      we have a big promotion for the UG802 check it out pls
      http://www.aliexpress.com/store/product/First-Dual-Core-UG802-Android-Mini-PC-Upgrade-of-MK802-IPTV-1G-RAM-4GB-ROM-Quad/100919_618712540.html
      best regards

      Helen
    • Me06 Oct 2012 21:33 (GMT -7)
      Please declare as ebook reader and value $45. And please don't try to input any fake tracking number. If you do it i will request order cancellation and give you bad feedback. Please be coorperate i have many bad experience with aliexpress sellers
    • Janth Chan04 Oct 2012 21:59 (GMT -7)
      hi friend,
      yes this phone is in stock now
      of couse we can declare ebook reader and value 45$ for you
      you can do the payment now
      best regards
      lily
    • Me03 Oct 2012 19:16 (GMT -7)
      1. Is it stock ready?
      2. Can you declare as ebook reader and value $45?
      If everything ok i will complete the order.


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Posted by at 2 comments:

case 2-fake EMS tracking Number from seller Peony Liu's store placed at Sat Sep 01 19:39:39 PDT 2012


Aliexpress Response:

Hi Bernad,


Thank you for contacting AliExpress.

I am sorry to hear that the supplier has provided an invalid tracking number for Order 1013609468 and I am willing to assist you with this issue.
After a check on our database, I noticed that the tracking number is incorrect and used in 2011. To resolve this issue, I highly recommend that you have an open communication with your supplier and ask him to provide a correct tracking number immediately.

In addition, you may also open a dispute 5 days after the shipment of the product until the date that the money will be released to the supplier, which would be from Sep. 11 to Oct. 15. 
Respectfully,
Miranda
AliExpress Customer Service Team
www.aliexpress.com

web link: http://www.aliexpress.com/snapshot/200414893.html

Transaction Details

  • Order
  • Payment
  • Shipment
  • Complete
Order Number:1013609468
Status:Order Complete. Refund complete.
Your refund has been issued from Escrow and will be sent back to you within about 7 business days. If you still have not received your refund then, please contact your payment service provider for further information.
You have submitted the following information for the dispute. You can communicate with the supplier using Send Message.

Your Dispute Details

Date Requested:11 Sep 2012 19:49
Did you receive your order?No
Did you ship the order back?No
Payment Received: US $217.81
Reason:The tracking number was invalid
Refund Requested:US $217.81
Details:
the tracking number was fake, it's 2011 tracking number
View dispute history
Messages
  • Me10 Sep 2012 19:51 (GMT -7)
    Hi Peony Liu,
    Today i will open dispute

    Thank you
  • Me10 Sep 2012 08:15 (GMT -7)
    I promise will not give you bad feedback.
    But please help me to refund my order
  • Me10 Sep 2012 08:14 (GMT -7)
    I promise will not give you bad feedback.
    But please help me to refund my order
  • Me09 Sep 2012 22:15 (GMT -7)
    Are you try to give me fake tracking number. your tacking number date was 2011-04-14.
    If yes, please refund my money or I need to contact aliexpress
  • Me06 Sep 2012 19:50 (GMT -7)
    I hope it is not fake tracking number. If it's fake i will open dispute.

    Thank you
  • Peony Liu06 Sep 2012 17:17 (GMT -7)
    if you don't want fill the fake tracking number to keep the order,please extend the time by yourself to keep the order
  • Me05 Sep 2012 18:23 (GMT -7)
    Dear Peony Liu,
    Please don''t try to input fake tracking number. I had bad experience with bad supplier that input fake tracking number to avoid automatically cancellation.
  • Peony Liu04 Sep 2012 19:08 (GMT -7)
    ok
  • Me04 Sep 2012 18:09 (GMT -7)
    Peony Liu,
    Can you reply my email, since I have pay the order
  • Me03 Sep 2012 23:23 (GMT -7)
    but you said if i using hongkong post price same with EMS $22.81
    I prefer using hongkong post because, EMS sometimes suspended by Indonesia Customs
    I will appreciate if you using hongkong post, but if it not possible you can use EMS.
    • Me03 Sep 2012 19:00 (GMT -7)
      but you said if i using hongkong post price same with EMS $22.81
      I prefer using hongkong post because, EMS sometimes suspended by Indonesia Customs
      I will appreciate if you using hongkong post, but if it not possible you can use EMS.
    • Peony Liu02 Sep 2012 19:45 (GMT -7)
      may I send it via EMS?
    • Me02 Sep 2012 19:36 (GMT -7)
      please declare content is ebook reader and invoice value is $45
      and send my order using hongkong post. if all ok i will give you 5 stars rating

      Thank you,
    • Peony Liu02 Sep 2012 16:26 (GMT -7)
      1,22.81
      2,yes
      3,ok
      4,yes
    • Me02 Sep 2012 08:48 (GMT -7)
      :1.how much I pay if i using hongkong post?
      2.are it true IPS Screen 1G RAM?
      3. can you declare content is ebook reader and invoice value is $45?
      4, is it ready stock?




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Posted by at No comments:

case 1-fake DHL tracking Number from seller wise tech placed at Tue Aug 21 19:25:18 PDT 2012

web link: http://www.aliexpress.com/snapshot/200414893.html


 Aliexpress Response:

Hi Bernad,

Thank you for contacting AliExpress.
I am sorry to hear that the supplier hasn't sent Order 1012968067 but provide an invalid tracking number. I am willing to assist you with this issue.
I agree that the supplier should not provide a fake tracking number for this order which is a dishonest business activity not allowed on our website.

To proceed with processing your refund, I highly recommend that you have an open communication with your supplier and agree on a mutual refund solution. 
Respectfully,
Miranda
AliExpress Customer Service Team
www.aliexpress.com

Transaction Details

  • Order
  • Payment
  • Shipment
  • Complete
Order Number:1013609468
Status:Order Complete. Refund complete.
Your refund has been issued from Escrow and will be sent back to you within about 7 business days. If you still have not received your refund then, please contact your payment service provider for further information.
You have submitted the following information for the dispute. You can communicate with the supplier using Send Message.

Your Dispute Details

Date Requested:11 Sep 2012 19:49
Did you receive your order?No
Did you ship the order back?No
Payment Received: US $217.81
Reason:The tracking number was invalid
Refund Requested:US $217.81
Details:
the tracking number was fake, it's 2011 tracking number

Messages
  • Me28 Aug 2012 17:45 (GMT -7)
    Hi Carol,
    How do I cancel my order?
  • Carol Song27 Aug 2012 22:29 (GMT -7)
    ok
  • Me27 Aug 2012 20:23 (GMT -7)
    I promise will not give you bad feedback.
    But please help me to refund my order
  • Me27 Aug 2012 20:22 (GMT -7)
    i need to refund my order.
    Please help me
  • Carol Song27 Aug 2012 20:15 (GMT -7)
    the track number is dhl track number for the order .when it will in stock the device will be sent out by this track number
    lyoson
    best regards
  • Me27 Aug 2012 20:12 (GMT -7)
    i need to refund my order.
    Please help me
  • Me27 Aug 2012 20:05 (GMT -7)
    so what tracking number you sent to me?
    Is 7413802045 fake number?
    Can I cancel the order? I need the phone asap and can't wait your stock

    Thank you
  • Carol Song27 Aug 2012 19:47 (GMT -7)
    Hello Friend .
    before and when we sell the thl said they have in stock now the the thl facotry do not have the device in stock for the monment ,they told me they will have it in stock asap because of the chip of mtk6577 ,we have more than 200 client that waiting for it ,hope you can understand and wait for some more time patiently
    Lyoson
    best regards
  • Me27 Aug 2012 18:18 (GMT -7)
    Dear HK Wise,
    Please help me to track my order on DHL. Why during 5 days, status my order still in Shenzhen.
    Usually only took 3-4 days from china to Indonesia. It's similar with China Air Post, why I pay expensive for long delivery

    http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=7413802045%0D%0A

    Thank you for your help
  • Me27 Aug 2012 18:05 (GMT -7)
    Dear HK Wise,
    Please help me to track my order on DHL. Why during 5 days, status my order still in Shenzhen.
    Usually only took 3-4 days from china to Indonesia. It's similar with China Air Post, why I pay expensive for long delivery

    http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=7413802045%0D%0A

    Thank you for your help
    • Me21 Aug 2012 23:28 (GMT -7)
      is it in stock?
    • Lyoson Song21 Aug 2012 22:21 (GMT -7)
      as phone gift and 45usd for you ,
    • Lyoson Song21 Aug 2012 22:20 (GMT -7)
      I will decalre it ask phone gift and 45usd for you ,
    • Me21 Aug 2012 19:28 (GMT -7)
      I order black color. Please declare "eBook reader" and change the invoice to US$ 45




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Posted by at 3 comments:
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