case 1-fake DHL tracking Number from seller wise tech placed at Tue Aug 21 19:25:18 PDT 2012

web link: http://www.aliexpress.com/snapshot/200414893.html

Aliexpress Response:

Hi Bernad,

Thank you for contacting AliExpress.

I am sorry to hear that the supplier hasn't sent Order 1012968067 but provide an invalid tracking number. I am willing to assist you with this issue.

I agree that the supplier should not provide a fake tracking number for this order which is a dishonest business activity not allowed on our website.

To proceed with processing your refund, I highly recommend that you have an open communication with your supplier and agree on a mutual refund solution. 

Respectfully,
Miranda
AliExpress Customer Service Team
www.aliexpress.com

Transaction Details

• Order
• Payment
• Shipment
• Complete

Order Number:	1013609468
Status:	Order Complete. Refund complete.
	Your refund has been issued from Escrow and will be sent back to you within about 7 business days. If you still have not received your refund then, please contact your payment service provider for further information.

Store:Peony Liu's store

Supplier : Peony Liu Chat now! Contact now! Email: wertweat7@yahoo.cn

• Order
• Payment
• Shipment
• Dispute & Claim

You have submitted the following information for the dispute. You can communicate with the supplier using Send Message.

Your Dispute Details

Date Requested:	11 Sep 2012 19:49
Did you receive your order?	No
Did you ship the order back?	No
Payment Received:	US $217.81
Reason:	The tracking number was invalid
Refund Requested:	US $217.81
Details:	the tracking number was fake, it's 2011 tracking number

Messages

• Me28 Aug 2012 17:45 (GMT -7)
  Hi Carol,
  How do I cancel my order?
• Carol Song27 Aug 2012 22:29 (GMT -7)
  ok
• Me27 Aug 2012 20:23 (GMT -7)
  I promise will not give you bad feedback.
  But please help me to refund my order
• Me27 Aug 2012 20:22 (GMT -7)
  i need to refund my order.
  Please help me
• Carol Song27 Aug 2012 20:15 (GMT -7)
  the track number is dhl track number for the order .when it will in stock the device will be sent out by this track number
  lyoson
  best regards
• Me27 Aug 2012 20:12 (GMT -7)
  i need to refund my order.
  Please help me
• Me27 Aug 2012 20:05 (GMT -7)
  so what tracking number you sent to me?
  Is 7413802045 fake number?
  Can I cancel the order? I need the phone asap and can't wait your stock
  
  Thank you
• Carol Song27 Aug 2012 19:47 (GMT -7)
  Hello Friend .
  before and when we sell the thl said they have in stock now the the thl facotry do not have the device in stock for the monment ,they told me they will have it in stock asap because of the chip of mtk6577 ,we have more than 200 client that waiting for it ,hope you can understand and wait for some more time patiently
  Lyoson
  best regards
• Me27 Aug 2012 18:18 (GMT -7)
  Dear HK Wise,
  Please help me to track my order on DHL. Why during 5 days, status my order still in Shenzhen.
  Usually only took 3-4 days from china to Indonesia. It's similar with China Air Post, why I pay expensive for long delivery
  
  http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=7413802045%0D%0A
  
  Thank you for your help
• Me27 Aug 2012 18:05 (GMT -7)
  Dear HK Wise,
  Please help me to track my order on DHL. Why during 5 days, status my order still in Shenzhen.
  Usually only took 3-4 days from china to Indonesia. It's similar with China Air Post, why I pay expensive for long delivery
  
  http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=7413802045%0D%0A
  
  Thank you for your help
  • Me21 Aug 2012 23:28 (GMT -7)
    is it in stock?
  • Lyoson Song21 Aug 2012 22:21 (GMT -7)
    as phone gift and 45usd for you ,
  • Lyoson Song21 Aug 2012 22:20 (GMT -7)
    I will decalre it ask phone gift and 45usd for you ,
  • Me21 Aug 2012 19:28 (GMT -7)
    I order black color. Please declare "eBook reader" and change the invoice to US$ 45
    
    
    

    
    

    
    

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